Energize your future at New Jersey Resources (NJR). We are a Fortune 1000 employer located at the Jersey Shore in Monmouth County, and named a Most Trusted Brand among the country’s natural gas and electric utilities. Join our diversified energy company as we pursue a reliable, sustainable, cleaner energy future. You’ll find a friendly, community-minded work environment, where recognition for your work and opportunities for growth and development are complemented with competitive pay and benefits. That’s NJR Life.
New Jersey Natural Gas, a subsidiary of NJR is seeking a Supplier Relations Consultant to act as a liaison to third-party gas suppliers and coordinate billing and other administrative services.
Major Responsibilities:
•Maintain business relationships with and act as liaison between third-party natural gas suppliers and New Jersey Natural Gas (NJNG) from system set-up through addition, transfer, and withdrawal of customer accounts
•Coordinate and process commercial, industrial and residential customer enrollments, switches and terminations for the Energy Choice Program
•Provide EDI and non-EDI support to supplier inquiries regarding supplier billing, bill options, and customer account issues
•Process customer demand reviews and update records; calculate and process customer/supplier billing adjustments and oversee escalated complaints
•Reconcile and review supplier electronic bill files on a timely basis
•Prepare data for monthly gas nomination volumes
•Oversee daily read process from all Automatic Meter Reading (AMR) system devices as they relate to transportation billing
•Review PowerSpring AMR reports to assure devices are functioning properly; work with meter shop personnel to resolve issues
•Support upgrades to the PowerSpring system as needed
•Prepare wire payment authorizations for third party suppliers
•Act as website content leader; maintain content for Energy Choice Supplier Relations section, including historical price table data
•Prepare monthly supplier billing, inclusive of any special gas events
•Assist with special projects as requested
Position Specifications:
•Associate's or Bachelor's degree is preferred.
•Minimum of 3-5 years industry related experience or the combined equivalent in education and business administration experience is required.
•Advanced knowledge of Microsoft Excel, Word and Outlook software applications desired
•Knowledge of Utility Customer Information and Meter Data Management systems desired
•General knowledge of metering, billing, accounts receivable and collections required
•Excellent organizational, negotiation, problem solving and communication skills required
•Ability to work under pressure to meet mandated deadlines, working both independently and within a team required
•Flexibility in scheduling time away from office required
•Strong team player skills and the ability to work harmoniously with a diverse workforce required
•Thoroughness and accuracy in accomplishing tasks required
* The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.
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