Motor is an electric mobility startup focused on accelerating the adoption of electric vehicles (EV). The Motor Operations Associate will join the local operations team and support an early-stage electric mobility business, ensuring flawless customer experiences and smooth operations of our fleet of EVs.
Major responsibilities
Monitor daily operations and communications for Motor’s subscription services
Manage communications platforms and engage with customers across written and voice platforms
Ensure seamless operation of EV fleet
Interact with customers via a mixture of in-person, digital and telephone engagement
Onboard new users and assist with questions and concerns related to EVs
Perform visual inspection of cars to ensure they are in top shape for customers
Provide ad hoc customer support and address emergency issues
Act as local Motor liaison in the Indianapolis area
Build brand awareness for Motor in Indianapolis through identifying and creating opportunities to position Motor as a service for future customers
Qualifications
The preferred candidate will have:
2 years relevant work experience with EVs or general fleet operations
Must have a valid driver's license and 2 years of driving experience with a clean driving record
Capability to work dynamically and collaboratively across multiple teams and projects in a technical business environment with minimal supervision
Strong presence with excellent verbal and written communication skills
Passionate about Customer Service and Operations
Entrepreneurial drive for getting things done and a “make it happen” attitude with an intellectual curiosity to seek new opportunities and ability to quickly learn new areas of interest
Interest in EVs and green technologies
Excited to grow in a fast-paced startup
About us
Motor is a wholly owned subsidiary of AES.The AES Corporation is accelerating a safer, cleaner energy future in 14 countries around the world.
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Please send resumes, cover letters or questions about the role to mikemotorev.net
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