Customer Management Advisor

In light of the current conditions, MISO has adapted our recruiting and onboarding processes to accommodate the needs of our prospective employees. We are committed to the health and safety of our employees and proud to offer #workfromhome options. #stillhiring #hiring   

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As a Customer Management Advisor, you will help MISO provide value-added support and services to its members/market participants within our South region. You will serve as a liaison between external and internal customers by anticipating, identifying, addressing, resolving and communicating policy, strategic, technical and administrative issues.  Self-starter, organized, commitment to providing excellent customer experience, and knowledge of electric utilities and markets is a must. By joining our team, you will be able to expand your breath of knowledge in providing energy to a vast number of stakeholders as well as immerse yourself in energy markets, products and the planning of transmission for the bulk electric system. Apply today!

 

In one year as a Customer Management Advisor, you will know you were successful if you:

·         identify, plan and execute initiatives that will facilitate stronger relations between MISO and its members and customers.

·         manage complex, cross-functional issues; including ownership for researching the issues, involving the right subject matter experts and providing a comprehensive summary of recommendations and solutions for assigned issues through to completion.

·         develop an understanding and proficiency with the technical details of MISO’s markets, tariffs, and operations with the ability to translate complex technical and regulatory information into common terms and solutions.

·         establish long-term, viable customer relationships on behalf of MISO and be the primary conduit to the senior-level relationships (e.g. Vice Presidents, CFO, COO)

·         demonstrate MISO’s core values and consistently work to add value through process improvement.

 

What we are looking for:

·         Bachelor’s degree in Engineering, Business, Political Science or related field required, Master’s degree or MBA preferred

·         A minimum of ten years of experience managing projects or project teams

·         Transmission asset management, generation portfolio management, financial settlement or energy industry experience

·         Previous energy industry experience

·         Potential to travel up to 50% per month

 

MISO manages the electricity superhighway in the Central U.S. Through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 42 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future – it’s what our immensely talented and dedicated team does every day.

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