The Energy Assistance team under the Customer Operations organization manages the customer experience, processes, systems, programs, revenue polices, regulatory/legislative strategy, external agency relationship and customer communication for income qualified customers for the company. There are about 400,000 income qualified or low income customers in the company’s service areas. Consumers Energy works with Government and non-profit organizations to offer specialized programs for these customers.
Scope of duties and responsibilities:
- Lead project management, data analytics and strategy optimization for the Energy Assistance team under the Customer Operations organization
- Manage strategic communications around programs, services, processes, performance and strategic plans
- Establish data analytics infrastructure and reporting tools to provide descriptive and predictive analytic results
- Work in and cultivate a collaborative environment across Business teams to ensure strategic risks and issues are managed in an effective manner
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Our ideal candidate qualifications include:
- Bachelor’s degree in Business, Finance, Accounting IT, Engineering or related field; Masters or other advanced degree, ideally in a Business area, is a definite plus
- Knowledge/capabilities typically acquired through 3+ years of job-relevant experience, inclusive of strategic business functions and exhibiting a progressive work history
- Possess a blending of project management, strong business acumen, quantitative financial and analytical abilities to optimize the planning and performance of the team
- Highly developed project management skills, with ability to monitor scope, schedule, cost, quality, dependencies, and benefits throughout the project lifecycle
- Exceptional interpersonal, communication, organization and presentation skills with proven abilities to cohesively defend or justify recommendations
Company Overview:
Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
This position offers an excellent salary and benefits package consistent with experience. For a detailed job description and to apply, please visit our corporate website at:
www.consumersenergy.com/jobs
Apply to Job Req. #50841639. Interested candidates must submit a resume online by 10/04/2015.
Consumers Energy is an equal opportunity / affirmative action employer committed to building and connecting with a diverse workforce. All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex or national origin.
Consumers Energy
Count on Us
WORKING TO DELIVER THE ENERGY YOU NEED, WHENEVER YOU NEED IT.
THAT’S OUR PROMISE TO MICHIGAN!
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