About AGL Resources AGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services and midstream operations. AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves approximately 630,000 retail energy customers and approximately 1.2 million customer service contracts through its SouthStar Energy Services joint venture and Pivotal Home Solutions, which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management and ownership and operation of natural gas storage facilities. AGL Resources is a member of the S&P 500 Index. For more information, visit www.aglresources.com.
Supports the execution of the Nicor Gas Energy Efficiency Program’s (EEP) marketing outreach and communication strategy. Fosters a positive image of Nicor Gas and the EEP Program. Leverages interactions with customers to increase awareness of EEP and help meet program goals and objectives; educate customers on program offerings; increase rebate completion rates; and provide financing options. Interactions will include participation in marketing and outreach events (i.e. information booths), resolving escalations, effectively assisting on inbound and outbound calls, emails and other communications.
Coordinates with Marketing and Communication in staffing to support marketing campaigns through various channels and outreach projects.
Supports EEP Program Managers with their initiatives. Cross trains to learn all areas in Energy Efficiency. Writes and delivers training communications.
Seeks and optimizes opportunities to support Customer Development and other key stakeholders areas through customer interactions.
This role will be an integral part in customer facing initiatives.
Functional Expertise:
- Responsible for fully understanding all programs offerings, rebate processing functions and financing options.
- Perform quality audits and provide feedback.
- Ability to write and deliver training communications.
- Optimize use of technical software and best practices to provide solutions.
- Provide options and recommend process improvements.
- Develop strong interpersonal, communication and presentation skills.
Business Acumen:
- Ensure customer inquiries are fully resolved to the customer’s satisfaction.
- Resolve customer escalations.
- Optimize opportunities to educate customers on other program offerings and solutions, and involve appropriate human resources and technical tools.
- Seek and optimize opportunities to support EEP Program Managers, Customer Development and other stakeholders.
- Plan and coordinate staffing to support marketing campaigns through various channels and outreach projects.
Engagement:
- Effectively engage with customers to educate and provide solutions and options.
- Optimize personal interactions both internally and externally.
- Effectively engage and support EEP Program Managers with their goals and initiatives.
- Support marketing campaigns through various channels and outreach projects.
- Foster relationships with external partners.
- Foster a positive image of Nicor Gas.
Driving Results:
- Leverage customer interactions to increase awareness of EEP and help meet program goals and objectives; educate customers on program offerings; and provide finance options.
- Ability to access data, interpret results and provide recommendations to drive participation and reach goals.
- Increase rebate completion rates.
- Deliver actionable results to support meeting program goals and objectives.
Education, Certifications/Licenses:/ /
Required:
- Bachelor’s degree or 60 credit hours towards a Bachelor’s degree and 2 yrs work experience
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Related Work Experience:
* * Required:
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1 year general work experience
* * Preferred:
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Sales, Marketing, Community Outreach, Customer Centric Experience
OR any combination of education and work experience which permits the candidate to meet position work requirements.
Specific Skills & Knowledge:
Required:
*Working Conditions/Physical Requirements: *
- Office setting with some community and outreach involvement, including some after hour event participation
- Office setting with community and outreach involvement. This will include after hour event participation and frequent driving to various outreach and industry events in the Nicor Gas Territory.
*Disclaimer: * /This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities./
Equal Opportunity Employer: All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status, or other protected classification.
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